This Refund and Return Policy applies to all purchases made through www.clearvuekickbox.com operated by STORAGE BOX LIMITED. By placing an order with us, you agree to the terms outlined below.
- Shipping and Delivery
We partner with international logistics providers (DHL, FedEx, UPS) to ship your orders directly from our facility in New Zealand.
Processing: Orders are typically processed within 1–3 business days.
Transit Time: Estimated delivery is within 5–9 business days from the date of shipment.
Tracking: To keep you informed, automated status updates are sent to the email address provided at checkout at key stages: shipment dispatch, arrival at transit hubs, and local delivery.
Delivery Delays: Should your order exceed the standard delivery timeframe, please contact our support team. We will initiate a formal investigation with the carrier. Depending on the outcome of the investigation, we will provide a resolution, which may include a reshipment of your order or a refund, assessed on a case-by-case basis.
- Right of Withdrawal (European Customers)
In accordance with the EU Consumer Rights Directive, customers residing in the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.
Notification: To exercise this right, you must notify us of your decision to withdraw via email at transparent@clearvuekickbox.com within the 14-day window.
Return Process: Goods must be returned to our facility: 4 Cobham Court, Porirua City Centre, Porirua 5022, New Zealand.
Condition: Items must be returned in their original, unused condition. The customer is responsible for the costs associated with the return shipment. Refunds will be processed to the original payment method after the returned items have been received and inspected at our facility.
- Damaged or Defective Items
We take pride in the quality of our products. If you receive an item that is defective or damaged, please contact our support team at transparent@clearvuekickbox.com as soon as possible.
Evidence: To expedite the process, please provide photographic evidence of the damage or defect.
Resolution: Upon verification of the evidence provided, we will offer a complimentary replacement or a full refund. In such instances, returning the damaged item is generally not required, though we reserve the right to request the return of the item should it be necessary for quality control investigation.
- Payment Methods
We accept the following payment methods, processed securely through our checkout system:
Credit/Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay, Google Pay, and other supported electronic wallet services.
- General Provisions
We operate on a Delivered Duty Paid (DDP) basis for all international shipments. This means that all applicable import duties, taxes, and customs clearance fees are prepaid by STORAGE BOX LIMITED. Customers will not be charged any additional fees upon the arrival of their package in the destination country.
Policy Updates: We reserve the right to amend this policy at any time. Changes will be effective immediately upon being posted to our website.
Contact Information
For any inquiries regarding your order, please contact our customer service team:
STORAGE BOX LIMITED
Address: 4 Cobham Court, Porirua City Centre, Porirua 5022, New Zealand
Email: transparent@clearvuekickbox.com
Phone: +64 09 2711025
Registration Number: 1144243-9429036869824