This Shipping Policy outlines the terms and conditions governing the dispatch and delivery of products purchased through www.clearvuekickbox.com (the “Website”). By placing an order with STORAGE BOX LIMITED, you acknowledge and agree to the following terms.
- Processing and Dispatch
All orders are processed and dispatched from our primary operations facility located at 4 Cobham Court, Porirua City Centre, Porirua 5022, New Zealand.
Order Processing Time: We require 1-3 business days to prepare, package, and hand over orders to our logistics partners.
Logistics Partners: We utilize professional international courier services, including DHL, FedEx, and UPS Priority, to ensure reliable transit of your items.
- Delivery Timeframes
Upon dispatch, your order is estimated to be delivered within 5-9 business days. Please note that these timeframes are estimates and may be subject to variables such as customs clearance processes, local carrier delays, or remote area delivery requirements. - Order Tracking and Notifications
Transparency throughout the transit process is a priority. We provide automated tracking updates to the email address provided at the time of checkout. You will receive notifications regarding:
Order dispatch confirmation.
Handover to the international logistics carrier.
Updates at critical transit nodes and local delivery progress.
- Customs, Duties, and Taxes (DDP Model)
We operate on a Delivered Duty Paid (DDP) basis for all international shipments. This means that all applicable import duties, taxes, and customs clearance fees are prepaid by STORAGE BOX LIMITED. Customers will not be charged any additional fees upon the arrival of their package in the destination country. - Delayed Shipments and Resolutions
In the event that an order does not arrive within the expected timeframe, we will initiate a formal investigation with the respective carrier to locate the package.
Resolution Commitment: If a package is confirmed as lost by the carrier or has not been delivered within 30 days of the dispatch date, customers are entitled to request either a full refund or a complimentary replacement shipment.
Customer Cooperation: We request that customers assist by providing any necessary information required by the carrier during the investigation process.
- Accuracy of Information
It is the customer’s responsibility to provide accurate shipping information, including the full delivery address and contact details. STORAGE BOX LIMITED is not liable for failed deliveries resulting from incomplete or incorrect information provided by the customer. - Contact Information
For any inquiries regarding your shipment, please contact our support team. We aim to respond to all inquiries within 24 hours (NZST).
Company Name: STORAGE BOX LIMITED
Registration Number: 1144243-9429036869824
Address: 4 Cobham Court, Porirua City Centre, Porirua 5022, New Zealand
Email: transparent@clearvuekickbox.com
Phone: +64 09 2711025