- Overview and Payment Security
At Clearvuekickbox, we prioritize the integrity and security of your shopping experience. To ensure the secure processing of your transactions, we utilize payment infrastructure provided by Stripe. Please note that STORAGE BOX LIMITED is the merchant of record for all transactions conducted on this website. Your bank or credit card statement will reflect a charge from STORAGE BOX – CLEARVUE.
We support a variety of payment methods, including Visa, Mastercard, American Express, Apple Pay, and Google Pay. Your payment information is handled through secure, industry-standard encrypted protocols; we do not store your full credit card details on our servers.
- International Shipping & Delivery (DDP – Delivered Duty Paid)
We ship directly from our facilities in New Zealand.
Processing Time: All orders are processed within 1–3 business days.
Delivery Time: Once dispatched, your order is expected to arrive within 5–9 business days. You will receive a tracking number via email as soon as your package is on its way.
Customs and Duties: We operate on a Delivered Duty Paid (DDP) basis. This means the price you pay at checkout is inclusive of all applicable import duties and taxes. You will not be required to pay any additional customs fees upon the arrival of your package.
- EU Consumer Rights and Return Policy
In accordance with European consumer protection regulations, we are committed to upholding your rights:
14-Day Cooling-Off Period: Customers in the European Union have the right to return their purchase within 14 days of receipt, for any reason. To initiate a return, please contact us at transparent@clearvuekickbox.com.
Return Conditions: Items must be returned in their original, unused, and undamaged condition. The cost of return shipping for non-defective items is the responsibility of the customer.
Refund Processing: Once we receive and inspect the returned item, we will process your refund to the original payment method within 3 business days.
Damaged Goods: If your product arrives damaged due to transit, please notify us within 48 hours of delivery with photographic evidence. We will offer a free replacement or a full refund at our discretion.
- Data Protection and Privacy
We are committed to protecting your personal data in accordance with New Zealand privacy laws and the European General Data Protection Regulation (GDPR).
Cookie Policy: We operate a transparent cookie management system. Non-essential cookies are only utilized once you have explicitly provided your consent via our website banner.
Data Handling: All personal data collected during the checkout process is strictly used for order fulfillment and managed securely to prevent unauthorized access.
- Transaction Integrity & Disputes
We maintain active oversight of payment activity to detect and prevent unauthorized transactions. By placing an order, you acknowledge that you are the authorized user of the payment method provided.
Dispute Resolution: We value clear communication. If you encounter any issues with your order or delivery, please contact our support team at transparent@clearvuekickbox.com before initiating a bank chargeback. We guarantee a response to all inquiries within 24 hours to resolve your concerns promptly.
- Contact Information
For any questions regarding your payment or our policies, please contact us directly:
Company Name: STORAGE BOX LIMITED
Brand Name: Clearvuekickbox
Email: transparent@clearvuekickbox.com
Phone: +64 09 2711025
Address: 4 Cobham Court, Porirua City Centre, Porirua 5022, New Zealand